Taking client queries over the phone, ensuring to uphold an excellent standard of communication
Managing Claims Service inbox: replying to customer queries, setting up new claims submitted
via email on the Claims Management software
Creating standard email templates for Claims Handlers to use in their claims assessments
Complaints investigation and management: handling complaints from receipt until resolution, en-
suring this is reached within the set timeframes by the Financial Conduct Authority
Scheduling meetings and interviews for the Team Leaders; minute-taking; assisting in recruitment
events and interviews
Updating monthly Excel spreadsheet with different clients’ claims outgoings; creating monthly reports for clients which list claims set up and total losses, providing monthly statistics
