• Management of key relationships both externally and internally across Health and the Group. 
• Playing a lead role in driving our strategic direction 
• Working with development teams to ensure plans and ambitions are successfully delivered 
• Development of MI across department and adjoining sections 
• Supporting leaders to understand and utilise MI and have development conversations 
• Drive performance change across all aspects of the department 
• Consistently look to make efficiencies within our operation 
• Consistent point of contact for alternative viewpoints on challenges, inside and outside department 
Key Achievement - Construction and embedding MI to allow accurate reporting of email demands, equating to 80% of total demands previously untracked. Assisting performance conversations, quality assurance, feature team developments and demand flow management.