Alan Parker

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Social Media Technical Support Engineer

Ref #: ScoopSocialMedTechSupp
Alan Parker 11/10/2021
Location: Reading, Fully Remote Not Disclosed Reading, Fully Remote
Salary: £82,000 £
Type: Permanent
Seniority: N/A
Specialisms: Technical Support
Date: 11/10/2021
Social Media Technical Support Engineer

Social Media Technical Support Engineer - O365 / Windows / InTune – Reading or Remote

Upto £82,000 including benefits – Ideally to be based in Reading, but can be fully remote anywhere in the UK

My client a global leading cutting edge technology business require an experienced Technical Support Engineer, with a strong grounding Microsoft technologies such as Intune (Endpoint Manager), Windows, M365, or similar O365 products, to work in an innovative and growing new way of providing the best in class support, via Social Media platforms such as Twitter.

Scope of the Social Media Technical Support Engineer position:

  • They are looking to grow their social team to respond to customer inquiries about Endpoint Manager, case escalations, and the occasional incident report.
  • You’d join a focused social team already providing quick help to customers using a variety of social platforms.
  • You’ll answer customer technical questions regarding Intune, MDM management, and Windows 365 on Twitter, through forums, and other social channels, essentially a support agent using public social platforms to quickly respond back to customers and then escalate to support as needed or work with customers on existing cases.

Duties and experience required for the Social Media Technical Support Engineer position:

  • Identify and analyze issues, patterns and trends in customer requests; assisting engineers by surfacing these findings and providing details.

Top 4 - 5 key skills/experience candidate should have for the Social Media Technical Support Engineer position:

  • 2+ years in 1st line or 2nd line support.
  • Technical knowledge of Intune, Windows, M365, or similar O365 products.
  • Proven track of record of working in support or supporting Microsoft products.
  • Fluent English language skills (speaking, reading, and writing).
  • Ability to learn new tools quickly.

Social Media Technical Support Engineer - O365 / Windows / InTune – Reading or Remote

Upto £82,000 including benefits – Ideally to be based in Reading, but can be fully remote anywhere in the UK

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