Alan Parker

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Lead Service Transition Manager

Ref #: ScoopLeadServTransMana
Alan Parker 13/01/2022
Location: Worthing, Remote Not Disclosed Worthing, Remote Worthing
Salary: £60,000 - £65,000 £
OTE: plus excellent benefits and career opportunities
Type: Permanent
Sector: IT
Date: 13/01/2022
Lead Service Transition Manager

Lead Service Transition Manager - Worthing/Work From Home

£60,000 to £65,000 plus excellent benefits and career opportunities/Based Worthing, West Sussex with WFH opportunities.

My client a leading technology strong professional services company is seek a robust and experienced Lead Service Transition Manager with a good working knowledge of Service Management and Service Transition, to manage a team of Service Transition Managers and work alongside project/programme management teams to ensure best practice and service transition excellence.

As the Lead Service Transition Manager you will be responsible for:

  • Leading and managing the Service Transition Management Team.
  • The governance and quality of Service Transition Management and Acceptance into Service (AIS) process through its service life cycle.
  • Implementing the strategic direction for Service Transition set by the Service Delivery Management Manager.
  • The implementation of Service Transition and Acceptance into Service best practice, processes and procedures.

Scope of the Lead Service Transition Manager position:

  • Work closely with Architecture, IT Services, Programme Governance and Business Partners to determine whether a potential project should go through the AIS process.
  • Maintains Service Transition Management resource utilisation and demand, allocating existing resources to suitable transition projects and identifying where recruitment of temporary resource is required, profiling Service Transition Management resource type and recruiting/flexing as necessary.
  • Responsible for end to end Service Transition policy, process and procedures ensuring review and revision in line with IT Strategy, roadmap and governances.
  • Provides expert guidance on the Service Transition process to Programme/Project Managers and the wider Service Delivery Management Team.
  • Service Transition Specialist across IT Projects/Programmes and Service Delivery Management team; Advocates for Service Delivery Management.

Additional scope of the Lead Service Transition Manager position:

  • Undertaking the role of Service Transition Specialist when necessary for more complex Transition projects/programmes - Ensures clarity on the division of responsibilities for service components ensuring there are no gaps in the provision of the full end to end service.
  • Responsible for Continual Service Improvement Initiatives within Service Transition Management discipline and processes by identifying and leading initiatives to drive continuous improvement whilst protecting the integrity of transitioning services.

Experience required for the Lead Service Transition Manager role:

  • ITIL Manager/Expert - minimum of a strong working knowledge.
  • Senior Service Transition Management/Specialist experience.
  • Strong leadership and people management skills, particularly within a Service Delivery Management/Transition team.
  • Experience in executing process development and change.
  • Strong interpersonal skills, with an ability to exercise good judgement to find solutions - respecting process, but focussing on outcomes.
  • Very thorough, with excellent attention to detail and an understanding of the importance of quality within a professional services organisation.
  • Very strong time management and planning skills, proactively identifying, escalating.
  • Positive, flexible and adaptable with a can-do' attitude to overcoming challenges in a demanding delivery environment.
  • Ability to use understanding of the different communication channels and formats to effectively engage with various audiences, adapting approach where required.
  • Understanding how current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be identified.
  • Significant experience in Senior IT Service management discipline(s) and working with service level performance management.
  • The individual must be comfortable with objectively challenging and convincing their peers, superiors and reports to ensure adherence to agreed quality standards (this equally applies to 3rd party suppliers).
  • Ability to work effectively under pressure in a collaborative environment with other service and technical disciplines with demanding priorities.
  • Experienced in building and maintaining long term relationships with relevant stakeholders building trust with new audiences to ensure they are included in critical service discussions.
  • Project Management qualification and delivery experience - nice to have.

Lead Service Transition Manager - Worthing/Initially Remote/WFH Options.

£60,000 to £65,000 plus excellent benefits and career opportunities/Based Worthing, West Sussex with WFH opportunities.

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