Lead Global Cloud Solutions Engineer - Birmingham

£63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Birmingham

Responsible for the designing, building, testing and putting in service of the Cloud Contact Avaya. This role also includes 4th level support, Low Level Designs, Software management and Build for the CCA platform (live and models). Occasional engagement with the senior leadership teams, internal and external stakeholders and vendors/suppliers. Providing coaching and training and support to all new members of the Global Cloud Solutions team and supporting less experienced engineers. Participation in the resolution of complex faults and outages on the Global Cloud platforms.

Duties as the Lead Global Cloud Solutions Engineer:

• Responsible for the design and implementation and support of the new CCA platforms.
• Actively participates in the decision making related to new implementations, expansions and upgrades.
• Acts as interface between the GCS and Enterprise when developing new product solutions.
• Operations support of the test platforms.
• Service provision and Go live for CCA customers/CR's.
• Interface to other platform teams for in-life support and delivery.
• In-life platform management - upgrades, patches etc.
• NVT of Global Cloud CCA platform.
• Customer consultancy work: Working with customers to understand their business needs and designing/Implementing solutions.
• Coaching & Upskilling of other Team members in my areas of expertise to allow effective delegation and workload sharing.

Your role as the Lead Global Cloud Solutions Engineer:

• The team plan, design, develop, test, maintain, support and deliver Cloud Contact platforms and services, underpinning the Global Services cross-portfolio strategy and the Cloud Contact product family.
• You will support multinational customers to utilise cloud technologies to maximise their business performance and to provide excellent customer experience.
• As a Lead Engineer you are in charge of designing and implementing complex solutions for existing and new customers, which requires a wide range of skills and abilities and knowledge of various technologies.
• You will also project manage new implementations and upgrades of the existing platforms (hardware builds, extensions and software upgrades).
• On a day to day basis you will set priorities, drive deadlines and ensure that the projects you oversee are all completed on time.
• You will also utilise your extensive technical experience to provide training, knowledge sharing, problem solving and to ratify designs.

Skills and experience required for the Lead Global Cloud Solutions Engineer:

• Ideally have 20+ years' experience in Global Telecommunications and IT.
• Degree level qualification in Computer Science or other relevant qualification.
• High level of technical understanding and practical design and implementation experience of the following:
  • Avaya contact centre technologies, preferably hosted solution.
  • Microsoft technologies (Windows Server, SQL, Active Directory, Exchange).
  • Cloud Virtualisation technologies (VMware).
  • IP architecture and implementation (WAN+LAN).
  • Linux.
  • Voice Over IP technologies (SIP).
  • IP and Server security technologies.
  • Storage Area Networking (SAN).
  • Cisco and HP hardware configuration.

• In depth knowledge of the CCA product and its features.
• Architectural design experience across a complex global cloud data and telephony network.
• ALP - Voice Bronze.
• ALP - Voice CC solutions professional Silver.
• Experience in managing complex workloads to time constraints.
• Experience in project managing people from multiple teams.
• Any security clearance is a bonus.

Lead Global Cloud Solutions Engineer - Birmingham

£63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Birmingham.