Alan Parker

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IT Operations Manager/Infrastructure Manager

Ref #: ScoopITOperMana
Alan Parker 08/12/2021
Location: Worthing, Remote Not Disclosed Worthing, Remote
Salary: £775 per day Per day £
Type: Contract
Duration: 6 Months (Rolling)
Sector: IT
Date: 08/12/2021
IT Operations Manager/Infrastructure Manager

IT Operations Manager/Infrastructure Manager - Worthing, West Sussex

6 months rolling contract/£775 per day (INSIDE IR35)/based in Worthing with some remote working, but still require to be in the office

My client a leading technology strong professional services company seek an experienced IT Operations Manager/Infrastructure Manager, who has worked in large scale enterprise environments and have experience of highly regulated operations, to be responsible for the following functions and capabilities within IT:

  • Networks and WiFi.
  • Data Centre/Disaster Recovery/Business Continuity.
  • Operational Security.
  • Servers, storage and back-up.
  • Switches and Firewalls.
  • OS and VMware/Virtualisation.
  • Associated tools in infrastructure management and monitoring.
  • Cloud and IaaS Services.
  • MDM/Device Management.

Principle responsibilities for the IT Operations Manager/Infrastructure Manager:

  • Responsible for service delivery of all services, and resources within the Infrastructure Operations Support Team.
  • This includes responsibility for ensuring the appropriate level of support for the ongoing functionality of the infrastructure in conjunction with service management.
  • Maintains a management and leadership role in setting service direction and ensures standards and policies are maintained and compatible with the companies standard information systems architecture, tools, policies and procedures.
  • Maintains responsibility for the coordination, implementation and management of corporate infrastructure capabilities. This includes coordinating specifications, design, training and installation timeliness and appropriate testing mechanisms.
  • Supports financial management activities, including the creation and maintenance of the infrastructure Services budget (capital and operational).

Additional core responsibilities for the IT Operations Manager/Infrastructure Manager:

  • Liaises and works closely with the IT Security and Information Governance Department to coordinate, manage and ensure operational security and data governance is managed and maintained within IT and the business.
  • Leads team personnel management activities, including performance management and career development activities.
  • Sponsors efforts to develop core competencies, processes, and disciplines - Supports sharing of best practices.
  • Supports the IT division in infrastructure & tools selection, preparation of RFP's, etc. in conjunction with the IT Division or the organisations procurement personnel.
  • As a member of the IT management team, is responsible for participating in the demand management roadmap and development/implementation of the IT Strategic Plan.
  • Participates in activities to improve departmental and organisational performance - Working with Service Management develops benchmark measures to evaluate productivity within Operations Support.
  • Works with the IT Architecture team to ensure infrastructure standardisation and utilisation across the enterprise.

Other duties for the IT Operations Manager/Infrastructure Manager:

  • Identifies possible training and system enhancements. Establishes corporate application tracking metrics and dashboard reports to track application usage and satisfaction.
  • Interacts with corporate, division and facility level leadership teams, as needed, in relationship to technical and customer support issues.
  • Utilises strong communication and management skills to manage technical and business relationships in an infrastructure/operations support environment that includes non-IT organisations.
  • Maintains and protects confidentiality with regard to all aspects of customer/commercial data.
  • Manages and delivers small/medium changes into applications following IT process and procedures.
  • In conjunction with project management, the IT Operations Manager/Infrastructure Manager delivers large changes/projects into IT and business.

Required technical knowledge and experience for the IT Operations Manager/Infrastructure Manager:

  • Strong understanding of infrastructure, support, implementation, ITIL and customer service processes.
  • A clear understanding of systems/monitoring tools and corresponding support requirements.
  • Demonstrable experience of working with technologies including Microsoft OS, VMWare 5 & 6, Cisco, Wifi, Networks, SAN, Juniper, Operational Security in a large-scale environment.
  • Strong written, verbal, and presentation skills.
  • Strong leadership skills, personal drive and ability to see projects through to execution in a corporate environment is required.

Required knowledge and experience for the IT Operations Manager/Infrastructure Manager:

  • Experience is highly regulated and large scale enterprise level organisations.
  • Strong analytical skills in budgeting, planning, and policy development and maintenance.
  • Bachelor's degree required or equivalent, preferably in Information Systems or a related field.
  • An advanced degree in Information Systems, Business, Planning, or related field is a plus.
  • Direct supervision or staff development experience.
  • Demonstrated knowledge and skills in multiple technology disciplines.
  • Demonstrated critical thinking and decision-making skills.
  • Demonstrable strong experience in team management (of 8+ staff) and leadership.
  • Experience in delivery life cycle management.
  • Experience in project delivery and project management (ideally PRINCE2 certified or equivalent).
  • Experience in the Information Technology field with broad technical experience in a variety of Operating systems and infrastructure technologies.
  • Development experience.
  • Understanding of Technology Architecture patterns and frameworks.
  • Effectively communicates verbally and in writing.
  • Strong interpersonal skills.
  • Demonstrated ability to multi-task; Possesses strong analytical skills.
  • Demonstrated customer orientation; strength in analytical, math, and reasoning.
  • Exposure to data streaming technologies, data protection and information governance a significant bonus.

IT Operations Manager/Infrastructure Manager - Worthing, West Sussex

6 months rolling contract/£775 per day (INSIDE IR35)/based in Worthing with some remote working, but still require to be in the office

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