Ref #:
SCOOPCustSuccProgManRemote
Alan Parker
07/02/2024
Location:
Remote
Not Disclosed
Remote
Salary:
£110,000 including benefits
£
Type:
Remote
Date:
07/02/2024
Customer Success Programme Manager
Customer Success Programme Manager - Fully Remote
£110,000 including benefits/18 month FTC/Fully Remote ideally in the UK
Notable alignments:
- Programme Management experience within a Customer Success Framework.
- Any SAP programme experience a bonus, but a good SAP understand a must.
- Cloud based technology (ideally Azure) programme experience.
- Strong communicator.
- Regional experience, ideally covering EMEA/APAC.
- This role is a Customer Success & SAP Alignment over Azure.
The Customer Success Programme Manager is part of a growth anticipation initiative and motivation is revenue driven ensuring that customer satisfaction stays high.
The Customer Success Programme Manager will have/be:
- The ability to execute while keeping track of the details.
- The ability to look ahead and ensure your stakeholders are aware of topics and potential issues they need to deliver.
- Calm under pressure but agile and you enjoy working in a diverse but fast and dynamic environment.
- You will be joining the Global Customer Success - Azure Infrastructure team to help with a highly strategic programme related to SAP.
- You are responsible for managing your workstreams/projects with a high level of autonomy and you have experience in RoB (Rhythm of Business) management at an executive level.
- Ideally, you have experience with customer success teams and/or SAP as a technology solution or organisation (customer success, sales, etc.).
Responsibilities for the Customer Success Programme Manager:
- Be the regional contact point for program topics, including with the regional teams (EMEA & APAC) at the target partner (SAP).
- Represent the global team in regional meetings and collaborate with regional business leaders.
- Analyse performance data for daily and weekly scrums to unblock and accelerate projects.
- Support Area SCRUMs and tracking for program engagements (coordinate technical execution & unblocking, track execution against SAP RISE pipeline); help accelerate/unblock customers and partners.
- Collect technical feedback in time zone, consolidate globally to prioritize Customer Success, Global Partner Success, and engineering efforts.
- Facilitate post-migration transitions to the field and partner teams.
- Contribute to readiness, communication/awareness plan for regional and global Reproducible Analytical Pipelines (RAP) scope + capability.
- Create and provide updates to leadership on WoW progress; provide updates to executive business review.
- Manage, review, organize and monitor RoB rhythm and follow through with team members related to tasks.
- Coordinate cross-project activities and ensure documentation is current.
Other experience required for the Customer Success Programme Manager position:
- Experience/base understanding of Azure, ADO (Azure DevOps), etc.
- Engage with Field, internal stakeholders worldwide, managing meetings, communications, and effective project execution.
- Ability to take meeting notes, communicate status of actions and follow-up on open actions/asks.
- Can work independently; drive tasks autonomously and need little direction.
- Assess project performance and improve or remove duplications, similarities etc., within Resolve project and workstream priorities with stakeholders.
- Connect regularly with internal team to review best practices and find efficiencies.
- Doesn't mind handling details such as organising meetings, distributing notes, etc
- Can produce deliverables from workshops and create presentations.
- Excellent communication skills; create and draft executive communications as needed.
Customer Success Programme Manager - Fully Remote
£110,000 including benefits/18 month FTC/Fully Remote ideally in the UK