Alan Parker

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Application Specialist - SureView/IMMIX Systems

Ref #: ScoopAppliSpeciSureIMMIXSys
Alan Parker 28/01/2022
Location: Worthing, Remote Not Disclosed Worthing, Remote Worthing
Salary: £60,000 - £65,000 £
OTE: plus benefits and career opportunities
Type: Permanent
Date: 28/01/2022
Application Specialist - SureView/IMMIX Systems

Application Specialist - SureView/IMMIX Systems - Worthing/Remote/WFH

£60,000 to £65,000 plus benefits and career opportunities - Based Worthing/Remote/WFH

Application Specialist - SureView/IMMIX Systems Role Overview:

Our client is currently going through an exciting IT transformation which will strategically change the way it delivers IT support and services to its business and end users. Following the insourcing of the SureView security system a new Application Specialist group is being introduced within the Operational Technology and Telemetry (OT&T) team to support the platform. The SureView Application Specialists will work closely with the Alarm Monitoring Centre (AMC), the system vendor and key suppliers in order to maintain and develop the platform in line with the company's commitments.

Application Specialist - SureView/IMMIX Systems Role Accountabilities:

  • Taking devices on and offline for test and commissioning purposes.
  • Support the AMC manager in undertaking AMC/IMMIX audits.
  • Follow up with Emcor and Alert Innovation (or new provider ENGIE) to ensure they can commission new alarms/Redcare devices.
  • Support the creation of new reports from IMMIX based upon business demand.
  • Generate reports from IMMIX to monitor data quality in the system.
  • Have a working knowledge of all sites in IMMIX.
  • Build new scripts in IMMIX for the AMC staff to ensure they follow processes.
  • Review IMMIX reports and action any necessary corrections.
  • Undertake annual audits on IMMIX data quality.
  • Provide 2nd line on call support for the IMMIX Platform.
  • Produce any necessary process and support documentation.
  • Identify operational related risks and escalate issues in a timely manner.
  • Undertake other project and Business Analyst Unit support activities as required.

Person Specification for Application Specialist - SureView/IMMIX Systems:

  • Excellent technical knowledge and experience in IMMIX platforms.
  • Proven hands-on experience of IMMIX or other similar systems.
  • Excellent understanding of configuration dependencies and integration points between IMMIX systems and sites around the network.
  • Strong Technical problem-solving skills relating to IMMIX platforms and Operational Technology and Telemetry systems.
  • Experience in supporting operational Alarm Monitoring Centres and other operational control room teams.
  • Experience in managing complex systems.
  • Previous experience of working with BT Redcare devices.
  • Experience in delivering support services and project delivery within an Operational Technology and Telemetry environment.

Application Specialist - SureView/IMMIX Systems - Worthing/Remote/WFH

£60,000 to £65,000 plus benefits and career opportunities/Based Worthing, West Sussex/Permanent.

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